Virtual No. / Customer Care No. / IVR No.

Virtual No. / Customer Care No. / IVR No

Multi-level IVR

A virtual number is a telecommunications solution that allows individuals or businesses to have a phone number without being tied to a specific physical device or location. These numbers are typically used for call forwarding, voice mail, and SMS services, offering flexibility and privacy. Virtual numbers are often employed by businesses to manage customer inquiries, as they can be routed to any device, whether a mobile phone, landline, or VoIP system. They also provide the ability to operate in different countries or regions without the need for a local physical presence. Ideal for marketing campaigns, customer support, or international business, virtual numbers are a cost-effective and efficient way to streamline communication, while maintaining a professional image.

Have a professional Voice Over Message to greet your customers every time they call. We will get ur Voice over script recorded of 15 seconds before the call transfers the concerned Dept.
For example, your IVR can say, “Thanks for calling XYZ Enterprise. Press 1 for sales, 2 for support and 3 for customer care executive”.
CRM Will route their calls to the relevant team with no manual intervention.All your incoming calls will be recorded.
You can add & delete agents to attend the calls.

Sticky Facility

Once a customer spoken to 1 marketing agent then always CRM forward that call to the same agent till that agent is not made offline. You have the control of sticky facility.

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Frequently Asked Question

Find answers to common questions about our products, services, and policies. If you need further assistance, feel free to contact us

1. What is a Virtual Number, and how does it work?

A virtual number is a phone number that is not tied to a specific physical phone line. It works by forwarding incoming calls to a designated phone number, VoIP system, or call center, allowing businesses to manage customer interactions efficiently.

2. How is an IVR number different from a regular customer care number?

An IVR (Interactive Voice Response) number is an automated system that guides callers through a menu using voice or keypad inputs, directing them to the appropriate department or providing self-service options. A regular customer care number may connect directly to a human representative without automation.

3. Can I use a virtual number for WhatsApp or SMS services?

Yes, many virtual numbers support SMS and WhatsApp verification, but it depends on the service provider. Some platforms restrict the use of virtual numbers for registration due to security concerns.

4. What are the benefits of using an IVR system for customer service?


  • Automates call handling and reduces wait times
  • Provides 24/7 customer support
  • Routes calls to the right department, improving efficiency
  • Enhances customer experience with self-service options

5. How can I get a virtual or IVR number for my business?

You can get a virtual or IVR number from telecom providers, VoIP service providers, or cloud-based communication platforms like Twilio, Exotel, or RingCentral. Choose a plan based on your business needs, call volume, and required features.